Exchange or No Exchanges, For some products only refunds in equal value or store credit.
Juolis provides a policy that lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you store credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please review the following policies carefully.
For us to get back to you in quicker ways, we offer a quicker dispute solution and will appreciate it a lot if you provide it.
1)Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
2)The products need to be returned after getting approval from our team.
A refund of a product is allowed only under the following circumstances:
To initiate a refund, send us an email with the full product details.
There may be a delay in refund because of the delays made by the bank, calamities, or national holidays.
A customer can ask for a refund if the specification of the product received is not as per the specifications mentioned on the website. No refund will be entertained if there is physical damage ( and it is not notified within 24 hours of receiving the product) an electrical surge or any damage caused by the user.
Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.
In case you received a freebie along with your product, upon refund-price of the freebie will be deducted, if you do not hand over the full order.
We do not provide any cancelation on any of the products listed in our store after you have successfully placed the order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Support@juolis.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Replacement of a product is allowed only under the following circumstances:
The customer can replace the product unit received within 15 days from the date of delivery and get a replacement unit delivered to the customer.
Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product.
Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 15 days from the date of delivery.
In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a professional team member has checked and determined the same at his end. This is typically reported back to the customer within 24 hours of receipt of the products by us.
In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
A product will not be replaced under the following circumstances:
The customer is not happy with the look/sound quality of a defect freebie product
Physical damage not notified within 24 hours of receiving the product
An electrical surge or any damage caused by the user.
Product prices listed on the website are variable based on our weekly offers and discounts. Errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
Prices are subject to change without advance notice.
All prices on this website are US Dollars. For international cards used on the site, the bank's applicable exchange rate and charges will apply. We have no jurisdiction over this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.
All orders are acknowledged at current pricing.
Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the website is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided which is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
To report security vulnerabilities affecting any of our products send an email to Support@juolis.com
We endeavor to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, we will contact you within 24 hours and give you the option to exchange, delay or cancel the order based on your convenience.
Delivery of products
Purchases are shipped from our own or third-party warehouses/ stores or offices from various points in the USA or Countries around the world. We endeavor to make the products reach you within 7-15 Business days from receipt of order and payment depending on the address for delivery.
Order deliveries will be made by our staff or third-party courier and logistics companies or Postal Services usually between 11.30 am – 5 pm Monday –Friday.
Goods will need to be signed upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
Since the transactions are authorized by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order.
We are not responsible for damage of products after delivery to your doorsteps in the promised condition.
All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web-store with the full details and specifications of the received product. Also, the said shortage of goods needs to be highlighted and signed on the Proof of delivery copy and returned to the delivery person.
In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 48 hours, or else we will not be able to process your request.
* Gift cards
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
To complete your return, we require a receipt or proof of purchase.